A clear communication plan
Agree the project contact, update cadence and escalation route at kickoff.
HomeHow we work
How we work
From first call to launch in six clear steps
Agree the scope, price and review milestones before work starts. Planning timings below are indicative; your proposal confirms dates and dependencies.
Your project, step by step
Click a step to see what happens
30 minutes, free
We learn how your business really works
You show us how work flows today, where it breaks and what it costs.
- You get
- A written summary within 24 hours.
- Your part
- Tell us what's not working.
3–5 working days
Our tech lead scopes the work properly
We estimate each part and list third-party costs separately, so nothing is hidden.
- You get
- A costed estimate, never a guess.
- Your part
- Answer a few follow-up questions.
Valid for 30 days
We present the proposal live
Scope, timeline and price, explained in plain language.
- You get
- A clear written proposal.
- Your part
- Bring the decision makers.
Within 2 working days
We sign, then start fast
Once signed and the 40% advance is in, you meet your project manager.
- You get
- A named project manager and a kickoff date.
- Your part
- Sign, pay the advance and share access.
Weekly updates
You see progress every week
Weekly updates and a review at every milestone. Changes are agreed in writing.
- You get
- Progress you can see every week.
- Your part
- Give feedback on time.
30-day warranty
We launch, train your team and stay with you
30 days of free fixes, then full ownership and optional support.
- You get
- A live product, a trained team and full ownership.
- Your part
- Test, approve and roll it out.
How we think
We start with what the problem costs you, not with technology
We find where your business loses time and money, then recommend the smallest fix and build from there.
- Every idea tied to money made, saved or protected
- A written summary and agreed next steps after discovery
- Prices checked by our tech lead first
- An agreed advance, followed by milestone payments
- Honest referrals when it isn't our specialty
To: you · From: ArticcusSummary of our meeting
Example- How it works today
- Orders arrive on WhatsApp and are typed into Excel at the end of each day.
- Main challenges
- Stock never matches the sheet, and invoices go out two days late.
- What it costs you
- About 15 staff hours a week, plus orders lost when messages are missed.
- What success looks like
- Same-day invoices and a live stock count for every branch.
- Next step
- A costed estimate from our tech lead by Friday.
Example of a written follow-up after discovery
Our promises
What you can expect from us on every project
Everything in writing
Prices, scope and changes confirmed by email.
Weekly updates
Progress every week, reviewed at each milestone.
No work before agreement
We start once the scope is signed.
Your information stays yours
We never share one client’s work with another.
Honest referrals
Not our specialty? We refer you to someone who is.
Clear agreements
Know how reviews, changes and support work
Acceptance criteria
The proposal describes what each milestone must do. Your team reviews realistic journeys and records defects against those criteria before sign-off.
Changes to scope
Additional requests are written down, assessed for cost and timing, and approved before work starts. A new feature and a defect against the agreed scope are different requests.
After launch
The agreement sets the defect warranty, access handover and staff guidance. Ongoing updates, monitoring and extra changes need an agreed support arrangement.
Understand delivery and running costsTell us what's slowing the business down
Start with a free 30-minute discovery conversation. Tell us about one problem and we can discuss a practical next step.